Clearwire apologizes for sending inadvertent emails to customers
2012-10-08 09:14 by Daniela
Tags: Clearwire
WiMax broadband provider Clearwire has apologized to customers for sending them a series of inadvertent emails. Most of the emails told subscribers that they had to update their payment details, that their service had ended and they could restore it with another payment, or that Clearwire couldn't process their latest payment. The problem was caused by an error in Clearwire's email system and did not affect users' accounts or their broadband service, Clearwire said. "Current and past CLEAR customers may have received one or more inadvertent emails stating that CLEAR could not process a credit/debit card payment and/or that they needed to make a payment in order to reinstate their CLEAR internet service. Nearly all of these emails were sent in error, and we sincerely apologize for any confusion and inconvenience that this may have caused," Clearwire said in a statement. "Current CLEAR customers in good standing should not be experiencing any interruption in their CLEAR service, and no action is needed on their part. Former customers who received this email can be assured that we have not attempted to charge their credit or debit card. We believe this issue to be resolved," Clearwire said. Read more -here-
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